All winners will be contacted by mail or by phone with instructions on where and when to pickup their prizes.
Winner will choose one prize option; other prize options will not be awarded.
VGH & UBC Hospital Foundation Heroes Lottery 2019. BC Gaming Event Licence # 115456, BC Gaming Event Licence # 115462 and BC Gaming Event Licence # 115460. Licencee: VGH & UBC Hospital Foundation, 855 West 12th, Avenue, Vancouver, BC, V5Z 1M9 Grand and Final Prizes drawn on August 1st and 2nd, 2019.
All prize winners will be advised by phone and/or mail as to how to claim/receive their prize.
Any prizes that have a cash option entitlement will not be available for pickup at the Prize Distribution Centre.
PLEASE NOTE: $50 LONDON DRUGS GIFT CARD, $50 TIM HORTONS GIFT CARD AND $25 TIM HORTONS GIFT CARD WINNERS WILL HAVE THEIR PRIZE MAILED TO THEM AT THE ADDRESS ON THEIR TICKETS. These prizes are not available for pickup.
All Henckels Knife Set, Samsonite Wheeled Backpack, Barbeque Set and BOLT 2 Charger winners within the Designated Pickup Area, bounded by Abbotsford/Mission to the east, and Lions Bay to the north-and-west, excluding all islands, can pick up their prizes at the Prize Distribution Centre at 9000 Bill Fox Way, Burnaby, B.C. Please follow signs to free parking and temporary pickup site. You can pick up your prize as of Saturday, August 24th, to Saturday, September 7th, 2019, Monday through Saturdays, 9:30 a.m. to 4:00 p.m. Note: Closed on Sundays and Labour Day, September 2, 2019. Please bring one piece of photo identification together with your prize letter or one piece of photo identification together with your ticket.
Should a prize winner in the Designated Pickup Area not claim their prize by Saturday, September 7th, 2019, they will be advised of alternative delivery options by October 15th, 2019. Shipping and delivery charges will apply.
All other winners outside the Designated Pickup Area, east of Abbotsford/Mission and north-and west of Lions Bay on the North Shore, including all the islands, may pickup their prizes at the above temporary pickup site, or you will be mailed or couriered your prizes. You should receive your prize by October 15th, 2019.
Winners have been printed alphabetically by prize category, not in order of how they were drawn. Should there be a discrepancy in winning numbers; the records of KNV Processing Services will be deemed correct and final.
For customer service questions, please call 604-536-2105 or 1-888-536-2105 or email email@example.com. Should you be asked to leave a message, your call will be returned as soon as possible.